Data Security

Casino365 Privacy Policy – Your Data, Your Rights

Casino365 takes your personal information seriously. This page clearly explains what data we collect, why we collect it, how it is kept secure, and what rights you have.

Last updated: June 2026 Published in Bengali
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How We Protect Your Information

A Quick Overview of Casino365's Core Data Protection Pillars

Industry-Grade Encryption

Every transaction and login at Casino365 is protected with 256-bit SSL encryption. Your password is stored as a hash – no one at Casino365 can ever read it.

Your Data Is Never Sold

Casino365 never sells your name, phone number, email, or financial information to advertisers or any third party. This is non-negotiable for us.

Minimal Data Collection

Casino365 only collects the information needed to provide its services and meet legal obligations. No unnecessary data is ever requested.

Regular Security Audits

Independent third parties regularly audit Casino365's servers and data security systems. Any vulnerabilities identified are addressed immediately.

Biometric Protection

The Casino365 app supports fingerprint and Face ID login. Your biometric data stays on your device and is never sent to Casino365's servers.

Your Data, Under Your Control

At Casino365, you can view, correct, or request the deletion of your personal data at any time. Your data belongs to you.

Summary

Casino365 respects your privacy. We collect only what's necessary, keep it secure, and never sell it to third parties. You are always in control of your data.

1Introduction

Casino365 (casino365.club) is an internationally licensed online gaming platform serving Bangladesh and several other countries. This Privacy Policy applies to the Casino365 website, mobile app, and all associated services.

By using Casino365, you agree to this Privacy Policy. If any part is unclear or you have questions, please contact our customer support before using the service.

This policy is built on international standards for internet security and data privacy. Casino365 believes transparency is the foundation of trust – which is why everything is explained in plain, straightforward language.


2What Data We Collect
2.1 At the Time of Registration

The following information is required when opening an account at Casino365:

  • Full name (as per NID)
  • Mobile Number
  • Date of Birth (for age verification)
  • Password (stored as a hash, never in plain text)
  • Email address (optional, but recommended for important notifications)
2.2 During KYC Verification

Casino365 verifies your identity on your first withdrawal or any large transaction. At this stage, you may be asked to provide:

  • National ID (NID) or passport photo
  • Selfie or liveness check photo
  • Bank account or mobile banking details (used for payment verification only)
2.3 Automatically Collected Information

Some information is collected automatically while you use the service:

Data Type Why It Is Collected
IP Address Security Verification & Location Confirmation
Device information (model, OS) App Compatibility & Troubleshooting
Login Time & Date Account Security & Fraud Detection
Game & Betting History Service Improvement & Personalized Offers
Transaction Information Financial Records & AML Compliance

3How Your Information Is Used

Casino365 uses your information for the following purposes:

  • To create, verify, and manage your account
  • To process deposits and withdrawals
  • To provide game recommendations and bonus offers tailored to your preferences
  • To provide customer support and resolve complaints
  • To detect and prevent fraud and money laundering
  • To fulfill legal obligations and licensing requirements
  • To improve platform performance and resolve technical issues

Casino365 never uses your data to send irrelevant ads or for marketing purposes without your consent. If you'd rather not receive marketing emails or SMS, you can turn them off in your account settings.


4Sharing Information with Third Parties

Casino365 does not sell your personal data. However, limited information may be shared in the following specific circumstances:

4.1 Payment Processors

Only the information needed to complete a transaction is shared with payment providers such as bKash, Nagad, and Rocket. Nothing beyond what is necessary for payment confirmation is disclosed.

4.2 Game Providers

Third-party software is used to power Live Casino and slots games. These providers receive only the data necessary to run the games (such as your user ID and bet amount).

4.3 Legal Authorities

If required by a court order, regulatory body, or legal investigation, Casino365 may be obligated to share relevant information with law enforcement. Only the minimum necessary data is provided in such cases.

Clear Commitments

Casino365 does not share your personal data with any advertising networks, data brokers, or marketing companies. This is not a legal formality – it is a core principle we stand by.


5Security Measures

Casino365 uses a multi-layered security approach to protect your data. Rather than relying on a single method, protection is enforced at multiple levels:

256-bit SSL/TLS Encryption

All data transfers on the website and app are encrypted. No one can intercept them in transit — only you and Casino365's servers can access this information.

Password Hashing (bcrypt)

Your password is never stored in plain text. It is hashed using the bcrypt algorithm, meaning no Casino365 employee can ever access it.

Two-Factor Authentication (2FA)

With 2FA enabled on your account, no one else can log in even if your password is compromised. You can use an OTP or an authenticator app at login.

Real-Time Fraud Detection

Our automated systems monitor for unusual login or transaction patterns and will temporarily secure your account if anything suspicious is detected.

Secure Data Centers

Casino365 servers are hosted in ISO 27001-certified data centers. Regular backups are performed and a disaster recovery plan is in place.


6How Long Your Data Is Retained

Casino365 does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal requirements:

  • Account Information: retained while the account is active and for 5 years after closure (legal obligation)
  • Transaction records: 7 years (as required by financial regulatory rules)
  • KYC Documents: retained for 5 years after account closure
  • Customer support communications: 3 years
  • Cookies & browsing data: 30 days to 1 year (depending on type)

Once the applicable retention period ends, Casino365 will securely delete or permanently anonymize your data.


7Cookies Policy

Casino365 uses cookies on its website and app. Cookies are small files stored in your browser that make your experience smoother on future visits.

Optional cookies can be disabled through your browser settings, though some features may not function as expected.


8Your Rights

You have several rights regarding your personal data on Casino365. To exercise any of these rights, please contact our customer support.

Right to Access Your Data

You can request a full copy of the personal data Casino365 holds about you. We will provide it within 30 days.

Right to Rectification

You can request corrections to inaccurate or outdated information. Changes to your name or date of birth may require KYC documentation.

Right to Erasure

You can request deletion of your data after closing your account. Note that some information may be retained for a set period as required by law.

Right to Withdraw Consent

You may object to marketing communications or certain types of data processing. Your request will be respected.

Right to Data Portability

You can request a copy of your personal data in a machine-readable format.

Right to Restrict Processing

You can request that we limit the processing of any data that is disputed or under review for accuracy.


9Protection of Minors

Casino365 never collects data from or provides services to anyone under 18. If a user is found to be underage during registration, their account is immediately terminated.

If you believe a minor has created an account on Casino365, please contact us at support@casino365.club. We will take prompt action.


10Policy Changes

This Privacy Policy may be updated due to changes in technology, law, or business operations. When changes are made:

  • The "Last Updated" date at the top of this page will be revised accordingly
  • You will be notified of important changes via email or in-app notification
  • Continued use of our services after an update means you accept the revised policy

If you do not agree to the updated policy, you may request to close your account. Casino365 respects your decision.


11Contact

Contact us for any questions about the Privacy Policy, to exercise your rights, or to submit a complaint:

Casino365 typically responds to rights-related requests within 30 days. For complex cases, this may extend up to 60 days — you will be informed in advance if that is the case.

Frequently Asked Questions

Questions Our Users Ask Most

Casino365 makes its responsible gaming tools straightforward to use. Simply log in to your account and head to "Account Settings" or the "Responsible Gaming" menu. You'll find several options available: you can set daily, weekly, or monthly deposit limits — once set, no deposits beyond that limit will be processed. There's also a "Cooling-Off Period" option, which lets you take a break from betting for 24 hours, 7 days, or 30 days. If you need a longer break, the "Self-Exclusion" option lets you deactivate your account for anywhere between 3 months and 5 years. These changes take effect immediately and cannot be reversed before the set period ends — this is by design, to help you stick to your decision. For further assistance Responsible Gaming Visit the page or let us know via live chat.

Cricket betting on Casino365 is straightforward with plenty of options. Start by selecting "Sports Events" or the "Cricket" section from the menu, where you'll find a list of ongoing and upcoming matches. Inside any match, you can bet across a wide range of markets — from Match Winner, Toss Winner, Total Runs, and Wicket timings to Top Run Scorer, and even ball-by-ball markets for live matches. To place a bet, click on the odds you want — they'll be added to your betslip. Enter your stake and hit "Confirm Bet." If you win, your payout is credited to your balance instantly based on the odds. In live matches, odds change in real time — with the Cash Out option active, you can also lock in your winnings early. For more details, Sports Events View page.

Your Data Is Safe — Play with Confidence at Casino365

Join Casino365 — where privacy and security are never compromised. Registration is free, and your data is always protected.

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